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IATA
International Air Transport Association is an international industry trade group of airlines that aims to provide safe and secure transportation to its passengers. -
Code of conduct
A code of conduct is a set of rules outlining the responsibilities of or proper practices for a business, party or organisation. -
ABTA
Association of British Travel Agents. If you buy a land or sea based holiday such as coach, rail or cruise holiday from an ABTA member your money will be protected by the ABTA scheme of financial protection. If you buy a flight you will be covered with an ATOL protection. If something goes wrong you can get a refund or if you're abroad they have to get you an accommodation and get you back home. -
Trade description act
The Trade Descriptions Act 1968 was made to ensure products are sold with good quality. When a package holiday is sold it has to say how far the sea/village is from the accommodation (can't say 'near'). -
FCO
The Foreign and Commonwealth Office is a department of the United Kingdom government. It is responsible for protecting and promoting UK interests worldwide. It was created in 1968 by merging the Foreign Office and the Commonwealth Office. -
Development of Tourism Act 1969
This Act means that if you are in the tourist industry you must do certain things for example hotels have to have their prices shown so that the customer is aware of the prices. -
ATOL
Air Travel Organisers' Licensing is a United Kingdom Civil Aviation Authority (CAA) scheme to protect people who have purchased package holidays (Thomson, Thomas Cook, etc) and flights from a member tour operator. -
Introduction of the Boeing 747 'jumbo jet'
The Boeing 747 is a wide body commercial airliner and cargo transport aircraft, often reffered to by its original nicknamne 'Jumbo Jet or 'Queen of the Skies' -
CAA
Civil Aviotion Authority. It gives the customer financial protection if travel fails. It is in the public sector. -
Unfair contract terms act
This means if someone breaks their contract or the contract is unfair they can break the contract and may ask for their refund. -
Health and Safety at Work Act
The Health and Safety at Work Act 1974 is an Act of the Parliament of the United Kingdom that as of 2011 defines the fundamental structure and authority for the encouragement, regulation and enforcement of workplace health, safety and welfare within the United Kingdom. -
AITO
The Association of Independent Tour Operators is a British based travel trade organisation which protects customers going on a holiday with small tour operators. -
Consumer protection act
The Consumer Protection Act 1987 is an Act of the Parliament to ensure that organisations doesn't give misleading infornation. -
Disability Discrimination Act
The Disability Discrimination Act aims to end the discrimination that faces many people with disabilities. It means disabled people have to be treated equally with everyone else. -
Employee rights act
If you work you have to sign a contract. It is a guide on terms and conditions. -
car ownership
Car ownership in the UK reached 22 million -
Internet
50 per cent of UK households had access to the
Internet