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air craft and technology
The second world war was a negative thing that happened but there was one positive outcome of it. This was the rapid advance in aircraft technology. In the 1950's, comet aircrafts were used but it was not until the faster and more reliable Boeing 707 jets were introduced in 1958 that the countries began to see the advantages and the possibility of air travel becoming more and more popular with the population. In the 1960's, they saw a surge in demand for scheduled and charter flights. This is wh -
Development of travel and tourism in the 1960's.
Development of
travel and tourism
in
the 1960's. The legislation is when they created the British Tourist Authority and Tourists Boards. Legislation Improved education can effect the travel and tourism industry because if a child’s education is improved when they’re younger, they’re then able to learn more, get more qualifications and come out of school with a higher paying job, which means they could end up working within the travel and tourism sector or because of their high paying job, they w -
Trade Descriptions Act (1968)
• Ensures descriptions are ‘truthful & correct’
• This act covers all promotional material
• Verbal descriptions are included under this act as well as written descriptions
• This act includes information which may mislead customers • Hefty fines are given under this act for inaccurate or out of date promotional material
• Evidence of holidays being available when displayed must be provided
• Out of date or unavailable holidays must be removed from display within a reasonable time frame -
Package holiday 1970's
Package holidays have come a long way since their emergence in the Fifties and Sixties as exclusive getaways for a select few British holidaymakers to the present day.
The way Brits travel has been influenced in a major way by lure of sun and sand and how they've been best able to access it. British European Airways' introduction of a route to Valencia in 1957, with the term Costa Blanca coined for the area as a marketing ploy, saw southern Spanish jaunts boom.
Budget wasn't a word you'd associ -
Supply of Goods and Services Act (1982)
• This act applies to various industries
• Ensures bookings are carried out with reasonable care & skill • Errors made will therefore be the agents liability
• Ensures customers understand the contract they are signing
• Ensures the product booked is fit for purpose -
Growth of budget airlines
INCE taking off in the mid-1990s, Europe's budget airlines have soared to account for a third of all air travel in the region. But their growth is slowing. Having introduced holidaymakers to once obscure places like Tallinn and Sharm el-Sheikh, the low-cost carriers are left with few new places to explore. National airlines such as British Airways and Lufthansa have tried to defend their business by offering stripped-down service and cheaper fares on more short-haul routes. “The low-cost carrier -
Package Travel, Package Holidays and Package Tour Regulations
• Came into affect in order to regulate package holidays sold to customers
• Sets out the package providers responsibilities
• Came into affect because package holiday providers did not always give accurate holiday information
• Made package holidays liable for customers safety • Package providers can be sued and fined under this act
• Ensures customers health and safety is of utmost importance
• Holidays cannot go up in price once booked
• Guarantees customers can get money back if package -
Disability Discrimination Act (1995)
• This act ensures all people are fairly treated and catered for
• This act covers a person with any physical or mental impairment and covers employment, education and access to goods, facilities, services and premises • Agents must make reasonable adjustments to their premises • Protects people who have a disability
• Ensures people who have a disability are catered for -
Data Protection Act (1998)
• Protects customers personal data
• This act states 8 key principles of how personal data should be handled
• Introduced only 11 years ago • Manual data must be stored securely and only for the length of time required
• Once data has been finished with it must be destroyed appropriately
• Prevents agents from passing customers data on automatically
• Data on computers must also be securely kept -
Unfair Terms in Consumer Contracts Regulations (1999)
• More applicable to tour operators than travel agents due to the tour operator writing the brochure
• Also covers misleading information such as airfares on websites
• Gives customers the right to challenge contract if they determine it unfair or unclear
• Backed by the Office of Fair Trading (OFT) • Ensures the contract is written in clear terms
• Stops holiday providers misleading customers through the contract
• Ensures terms & conditions are fair -
changes in the travel and tourism industry since 1960
Since the 1960's the Travel and Tourism industry has developed increasingly.This is because different aspects of the industry have been improved therefore the Travel and Tourism industry has succeeded. Over the years, there are many things that have changed and been added and improved in the industry such as technology and transport improvements. Since the 1970 when the internet was first ever created, a lot of travel agents have closed down due to people booking their holidays and trips online.