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The First Successful Aircraft
The Wright brothers were pioneers, they did not come up with the idea of the development but they were the first to made a successful airplane and with out them the travel and tourism industry would be very different today. -
Trade Descriptions Act
This act ensured tthat all descriptions are true and passengers are not mislead. If passengers are mislead they may share their expericence and more people would realise the comany isn't trust worthy. Which is why they have this act to make sure that this does not happen. -
The Dvelopment of the package holidays
This act is where package holidays started to become a big thing, suring the years more and more famililes and couples began to go on holidays using package holidays and now package holidays are massive and are used by nearly everyone. -
Mobile Technology
Mobile phones have changed peoples lives and now changed the way the travel and tourism industry works. People can now book holiday through their phones without the need of any travel agents. This meant that some travel agent may have not survived because technology may have took over their career. -
Supply of Goods and Services Act
This act ensures that all the bookings are carried out with reasonable skills and care. This act allows the customers to feel valued and with the good customer serrvice they may come back as they have built a relationship with the business. -
Health And Safety At Work Act
This act made sure that both emoyer and employees are safe and are aware of all hazards, each organisiation should all have a accident report book incase of an incident. By making sure the temperature is correct and you have an emergency plan everyone should be safe in the environment they work in. -
Package Travel, Package Holidays and Package Tour Regulations
This made package holidays liable for customer safety because the package holidays never gave enough information to the passengers. -
Disibility Discrimination Act
This act ensures that all people are treated fairly regardless if they have a mental or physical disability they should still be catered for. This is fair to the less fortunate people and if they get treated the same they can build a postive reputation to the public. -
Data Protection Act
This act protects the passengers personal data.If passengers personal information was leaked to anyone thats not meant to know, it could ruin someones life. This would ruin the organisations reputation and people would be scared to book holidays as they don't want their information to be let out. This act allows all information to be locked away so that no one has any access to the information. -
Unfair Terms in Consumer Contracts Regulations
Gives customers the right to challenge contract if they determine it unfair or unclear. Sometimes things are not written in the contract and the customers have not been told about. This act allows consumers to question the contract . -
A380 Develpopment
This development attracted alot more passengers, for example Emirates statistics show that the five flights that Emirates operate each day between Dubai and Heathrow are 95% full.