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IATA
IATA stand for International Air Transport Association its aim is to promote safe, regular and economic air travel. IATA is an International trade body representing the interesting of more than 80% of the world’s major airline. This has had an effect on the tourism industry since it protects people when flying therefore more people will travel via air. -
ABTA Code of Conduct
This was created to govern the relationships between members and their customers. It was provided by the article of association and provides customers with:
-High standard service- Fair terms of trading
- Accurate information
- Guaranteed complaint handling. An example of a code of conduct is Travel Agent Code of Conduct and Tour Operator Code of Conduct. -
ABTA
ABTA stands for Association of British Travel Agents its aim it was developed in 1950 in 1955 it merged with ITA then in 2008 it merged with FTO. Its aim is to help customers have confidence in travel experience and is committed to following a strict code of conduct. It provides schemes of financial protection and a course of redress if something goes wrong. -
Working Patterns
In 1960 working patterns have changed since now people have 2 weeks holiday therefore people have time to go on holiday. Also the technology has changed the working patterns since now people are able to work from home so there income depends on how much work they get done. -
Lord Thomson took the first steps towards creating Thomson Holidays
http://www.thomson.co.uk/?
Lord Thomsons aim was to make foreign travel possible. This had had a huge effect on the industry since now people are able to travel around the world. -
First cross-Channel hovercraft service introduced
This had an effect on the industry since it created new ways of transportation for people who wanted to travel. -
FCO
FCO stands for The Foreign Common Wealth Office it is a part of the UK government. The FCO is responsible for the protecting and promoting UK interest worldwide, it is also responsible for safeguarding Britain’s national security by countering terrorism and weapons proliferation and working to reduce conflict. This has benefited the industry since it has made travelling safer for the customers. -
Developemt of Tourism Act
This act provide for the establishment of a British Tourist Authority and Tourist Boards for England, Scotland and Wales with responsibility for promoting the development of tourism to and within Great Britain; to provide for the giving of financial assistance out of public funds for the provision of new hotels and the extension, alteration and improvement of existing hotels; to enable provision to be made for the registration of hotels and other establishments. -
British Authority
This had an impact on the development of tourism since it created different tourist boards for example Visit Britain Tourist Board, Visit Wales Tourist Board, Visit Scotland Tourist Board. This had a postive effect on the industry since then people where able to find information out about the destination. -
Introduction of the Boeing 747 ‘jumbo jet’
This is one of the biggest types of planes in the 1970’s. It has had an impact on the industry since it means that more people are able to travel. -
ATOL
ATOL stands for Air Travel Organisation it is run by the CAA. This legislation was created to protect people from losing their money; this can be from either a package holiday, flights or car hire. This has had an effect on the industry since it has made people feel more comfortable traveling abroad because they are now protected. -
CAA
The CAA stands for Civil Aviation Authority it is part of the governing body and over sees aviation activity. Its responsibility includes
- the safety and management of air space
- economic regulation
- enforcement of consumer protection rules such as problems like cancel flights
- enforcement of regulations and requirements such as transporting dangerous objects and good by air.
This has had an effected on the industry since it has created safer travel. -
Health and Safety
Health and Safety Act protects people against risks at work. This means that employees need to provide a high standard of health and safety conditions in the work place. It has had the biggest effect on the travel and tourism industries since now people have to follow the Health and Safety Act. -
Unfair Contract Term
This protects the consumer from unfair terms and conditions they make with traders. This act allows consumers to challenge the terms in any contract they’ve dinged. This has had an effect of the industry since now when people book holiday they have to agree to the term the conditions. -
Concorde came into service
The Concorde is a different type of plane that had an effect on the industry by creating different types of transport. -
AITO
This is an independent tour operator within a small family business. A positive about this company is that they have been in the business for a while therefore they have experience, although you cannot find them when booking in a big company. -
Washing Machine development
Although it may seem strange to think washing machines have had an effect on the tourism industry it has for instance because people now have different appliances that help decrease the time that they spend doing the housework or the dishes it increases the amount of leisure time they have. With more leisure time people are able to do more domestic travel. -
Egypt
Egypt has developed as a destination since the 1980’s. Sharma el-Sheikh has been one of the most popular place to go in Egypt however in the past people would not travel all the way to Egypt only here about the ancient history in books yet now people can go see the pyramids and it is known as a tourist destination. -
UK people made 20 million visits of all kinds abroad
This has an effect on the UK since it meant that it generated more money in the industry. -
Consumer Protection
This act protects consumers from receiving mislead information either from an organisation or an individual. This has had an effect on the industry since now people are protected from getting miss-sold accommodation or flights. -
Worldwide international tourist arrivals topped 400 million
This had an effect on the industry since it meant more people where travelling and creating more income in different countries. -
Tim Berners-Lee invented the Internet
Technology has changed since now people are able to book their holidays, flights and other products and serviced online. You can book holidays through different ways of technology for example: call centres, digital and cable TV, self-check in and the Internet. The internet has been one the main way technology has developed since now there are sites where you are able to book holidays. -
Package Travel Regulation
This was created to protect people who are buying a package holiday from tour operators. For example this is encase the traveller has arranged transport and it fails to turn up the operator cannot claim that problems with a package holiday. -
Package Holiday Directive
Its aim is to protect people who are buying a package holiday for example making sure that the organiser is responsible for any elements of the package if they were to fail and that they provide clear contract terms. This has had an effect on tourism since more people where buying package holidays because it was safer. -
Channel Tunnel opened
The Channel Tunnel is a different form of transport which had an effect on travel since it meant people could get to their destinations if they did not want to travel via air. -
easyJet launched
This was a different type of tour operator; this had an effect on the industry since it created more competition. This is a budget airline, which means it is low cost holidays. Budget Airlines such as easyjet has helped the industry since by having low price flights it would mean that people would not need to spend as much money on a flight and therefore be able to travel further or more often. -
Disabilites Discrimination
This stopped organisations discrimination against people with disabilities, for example having wheel chair access in planes and brail so people who are unable to walk or see can have access to the same facilities as other people. -
Emloyee Right Act
This allows every employee to have a contract that confirms that you work with the organisation and the terms and conditions and the rights of that employee. It also protects the employee from being bullied or harassed and provides a number they can ring to talk to about these problems anonymously. -
25.7 million overseas came to Britain, spending more than £12 billion
This has an effect on the UK since it meant that it generated more money in the industry. -
Data Protection Act
This act was created to protect how people used and handled other people's information. There are two types of information:
- personal which includes name and address
and
- Sensitive which includes religious beliefs and criminal records ect. -
The Euro
The Euro became the currency of more than 300 million people in Europe. For the first three years it was an invisible currency, only used for accounting purposes, for example in electronic payments. Euro cash was not introduced until January 1st 2002. This had an effect on the indutry since then it encourages more people to travel as its easier and more assessible since more countries use the Euro, -
UK government’s tourism strategy Tomorrow’s Tourism launched
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Trip Advisor
Trip Advisor is a site which enables people to express their opinions and give reviews on different places that they have been, it serves in America, Africa, Middle East, Europe, Asia and the Pacific. This is a development of technology since in the past people would of needed to give reviews on paper and give them to the organisations personally but now they can write it online for them and other people considering going to see, -
Car ownership in the UK reached 22 million
This had a effect on domestic tourism since people where able to travel via car to get to their destinations. Therfore domestic travel increased. -
UK people made more than 59 million visits abroad, including 40 million holidays
This has an effect on the UK since it meant that it generated more money in the industry. -
50 per cent of UK households had access to the Internet
By people having internet it had an effect on tourism since then more people where able to access information about destinations and then book their holiday. -
24.7 million overseas visitors came to Britain
This has an effect on the UK since it meant that it generated more money in the industry. -
Concorde taken out of service
Concorde was taken out of service which meant more people were going to travel by jumbojet. -
Value of UK tourism reached £74 billion,
This meant that 2.1 million people were employed, this effected tourism since it meant they had more money. -
Worldwide international tourist arrivals reached 760 million
More people were travelling therefore tourism and other countries was generating more income. -
27.5 million overseas tourists visited Britain
This has an effect on the UK since it meant that it generated more money in the industry. -
Air Passenger Duty (APD)
This was introduced in 2004 to reduce the growth of people travelling by air and help reduce its environmental impacts. 1st February 2007 APD doubled since more people thought it was more interested in increasing tax revenues than changing people’s air habits. -
Future of Air Transport White Paper
Birmingham airportBirmingham airport
n 2004 this was published and it has increased at different airports such as: Stansted, Birmingham and Newcastle. -
Airbus A380 ‘super jumbo’ aircraft unveiled
This is a more spacious jumbo jet which would persuade people to travel via the Airbus A380. -
Trivago was created
Travel and Tourism will always be a fiercely competitive sector. For example there is a competition between the different ways of how to book a holiday since not many people book their holidays through a travel agents because they are able to find out information about their destination off different sites online instead of going into a travel agents and getting books about the destination. Trivago is an example of an online site where people are able to book their holiday. -
Over 32 million overseas tourists visited Britain
Thisi is 10 million more than 1982 therefore it means Britian was getting more popular as a tourist destination. -
Worldwide international tourist arrivals reached a record 840 million
This means more people where travelling and tourism was becoming more common. -
Thomas Cook and MyTravel, and TUI/Thomson and First Choice, announced they were to merge
This meant that the company was going ot become bigger and more popular since these organisations are some of the most popular travel companies therefore they will get more customers. -
The Recession
People income has changed in the last 50 years since now people have more disposable income and are able to enjoy holidays, short breaks and day trips because they have the money to do so. However now because of the resection a lot of people are being made redundant therefore they don’t have as much income which means they have less disposable income therefore they are not going on as many holidays as they did in the past. -
International tourist arrivals reach 880 million
This has increased by 60 million since 2006 which means that more people are travelling internationally and tourism is becoming more popular by the year.
