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The interface vendors and employees are informed of installation date. An employee is selected to be the PMS coordinator to serve as a liaison between the property and vendor. An installation team may also be established.
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This occurs two to three months before installation.
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Also done two to three months in advance; this requires confirming hardware delivery dates, scheduling the installation of communication cables, electrical lines and fire equipment, establishing dates for completeing construction activities and installing a telephone line near the CPU for customer support via modem.
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The hotel supplies this information which includes room rates, codes, features, descriptions and reports. This occurs one to two months prior to installation. Staff training at the vendor's headquarters may also be conducted during this time period.
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Verify the conversion date and make final arrangements for equipment installation one month in advance.
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Compare contract specifications to the shipment and check accuracy. Set up the training room. Install and test hardware and cables. Happens two to four weeks before the installation date.
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This schedule should be completed two weeks before installation and should identify the courses of study required for each employee interacting with the system and the necessary training materials.
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This is done to prepare the employees on how to use the system and for what can be expected during the first three months after the new system is installed.
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After night audit is completed, guest folio and city ledger balances are transferred to the new system. System goes live and the next morning the system generates folios.
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The vendor trainers monitor system and assist employees in using the system in a live environment.
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Vendor representative counsels PMS coordinator on implementation problems until acceptance criteria are satisfied.