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1971 Ray Tomlinson invented the email
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first provider of services designed for real time communication
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M. Outlook was released and influenced the way in which businesses used emails.
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released in January , with a calendar and email functions.
Texting gained momentum with cellphones users. Companies like Whatsapp and Tiger Text emerged. -
Web 2.o emerged and brought new ways of sharing and exchanging content.
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Social media sites gained momentum ( Facebook, Twitter)
Businesses realized the benefits of having online interactions with clients. -
Social platform and instant messaging services like Microsoft Lync were the primary technology being used.
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they are the next step in enterprise communication coupled with artificial intelligence and natural language processing.