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Step 1: Get contract signed.
Instruct the trainee on what to do and how to do it. -
Step 2: Order forms and supplies.
Do this 2-3 months in advance! -
Step 3: Prepare for hardware installation.
Do this 2-3 months in advance. Confirm delivery dates and schedule installation and construction for hardware. -
Step 4: Hotel vendors.
The hotel personell provides vendor with the necessary information to build the database 1-2 months in advance. -
Step 5: Verification
Verify the conversion date and make final installation arrangements one month in advance. -
Step 6: Before installation date.
Check that equipment arrives, forms and supplies are received, training room is set up, and install and test hardware 2-4 weeks in advance. -
Step 7: Training schedule.
This is done 2 weeks prior to installation. It will consist of scheduling reservations personnel, making consistent hours according to department, and preparing a master training schedule. -
Step 8: Installation training begins.
This meeting should train employees on what to expect within the first 3 months. -
Step 9: Night Audit.
After night audit, the system goes live after guest folio and city ledger balances are transferred to the new system. -
Step 10: "Live Environment"
Vendor trainers monitor system and assist employees. -
Step 11: Counseling
The vendor representative will assist the PMS coordinator on implementation problems until acceptance criteria are satisfied.