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Create a reg card for all guests scheduled to arrive the next day
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If a hotel is large enough to have these, then the guests may be greeted by a valet and/or bell hop that assists with their car and/or luggage.
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After the guests arrive and have been through the valet/bell station, the guests should be greeted by the front desk. Once they are greeted, their information should be confirmed and a form of payment should be secured.
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A room should be assigned to the guests per any requests they may have had when booking. Then hand over the keys and either direct them to their room or have a bell hop take them.
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Deal with any complaints, offer any assistance needed, and never discuss whether a guest is or is not staying at a hotel.
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Confirm guest's identity, inquire about any belongings left behind, post any charges remaining, produce a copy for the guest, process the payment.
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Update the room status in the PMS to state that it is vacate
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If the guest is satisfied with their stay, there is an opening for future business so the guest can be asked to book in the future with them.
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An email, phone call, or written note can be sent to the guest to ensure that their stay was satisfactory and any comments they had on their stay.