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ECOM/G2B Transition

By annie.duncan@cox.com

  • Tasked

    Tasked with initiating the ECOM/G2B migration process
    Worked with Aaron Welch to understand expectations-
    Deadline of 3/1/2010 to be self reliant in the process
  • Period: to

    Working with Tulsa ECare Leadership

    Spent time in Tulsa working with Ecare leadership
    (Joe Scranton and Kieth Huffman to learn the process)
    Ccreated training manuals for the RS Team to utilize after training.

  • Partner with ECOM Market Manager

    Partner with Kris Hadley to gain full understanding of the ECOM ordering process as well as gain access to the ECOM Share-point site

  • Work with local OKC leaders for Sales Trap and G2B training

    Work with Brandy Hodge, Bryan O'Quin and Michelle Branning to learn Sales Trap and G2B orders

  • Partner with Local IT for Campaign Access

    Work with local IT to gain access to the G2B and ECOM campaigns

  • Reach out to Corporate for Access to Order Desk (For Reps)

  • Complete RS Training

    Completed RS Training- (3 phases)

  • OKC RS Team 100% Self-Reliant

    OKC handles 100% of G2B and ECOM Sales Orders

  • Transition ECOM and G2B from RS Team to SOST Team

    Training Complete by 7/1/2010

  • Complete and On-going Support for ECOM/ G2B Training

    I have been tasked with the POC as the Training POC for ECOM/G2B process changes