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First class, fisrt idea about Design Thinking
1) what has been learned
- Introdcution of design thinking : non-liner, critical thinking
-Empathize, define, ideate, prototype, and test
2) how it was learned
- Walk up songs
- Disscussion the assigned reading
- Stakeholder mapping practice with temporary team
3) how to apply
- Have basic idea about design thinking
- Experience from temporary team work can be applied to work with formal team later
- I can use stakeholder map in many ways other than this class. (eg. Marketing plan) -
Week 2 - Class - Empathy/EEA stakeholders/Sticker method
1) what has been learned
- Empathize introduction / relationship with EEA
- How to design summary diagramming
2) how it was learned
- Discussion about assigned reading
- Use “Rose, Bud, Thorn” to figure out “challenge we are taking on regards to EEA” with temporary group, and design summary diagram
3) how to apply
- Keep “empathy” in mind when “design thinking”
- Sticker helps! Use different color stickers when brainstorming
- Summary the results in the form of diagram
4) Meet with my team -
Week 3 - Class - Brainstorm / "Hows&Whys"/Prototype
1) what has been learned
- Brainstorm : pro/con, rules
- “Hows” & “Whys”
- Importance/difficulty matrix
- “ANOSE”
- Prototype: aimed to be empathize
- Types of testing
- Consider asking ourselves when asking others questions
- Primary research guideline
2) how it was learned
- Discussion about the assigned reading
- In-class practice
3) how to apply
- “Brainstorming tips” could help improve teamwork efficiency
- When the results of brainstorming are too much, use “Hows & whys” to narrow down -
Week3 - Team - EEA define/ Interview
4) what my team did in this class
- Brainstorm “How might we define and assess employee engagement?”
- Assign individual task: interview at least two friends about how they engaged in the workplace -
Week 4 - Class - Guest / EEA introduction
1) what has been learned
- Further discussion about Personas
- Practical introduction of EEA
2) how it was learned
- In-class discussion
- Guest speaking to inform us the practical EEA: I have more specific idea about EEA and realize there is difference between “employee engagement” and “employee satisfaction”
3) how to apply
- Keep “empathy” in mind when creating persona
- Differentiate “engagement” and “satisfaction” in survey and further research on EEA -
Week 4 - Team - Prototype / Survey
4) what my team did in this class
- We meet before the class and discuss about what we should do in primary and secondary research
- Create first prototype “Employee Emma”
- Create survey questionnaire -
Week 5 - Class - Mindfulness
1) what has been learned
- Mindfulness benefits
- Mindfulness could improve cognitive flexibility and make people more creative, which are good for design thinking.
2) how it was learned
- In-class mindfulness practice for several minutes and discuss our feelings
- Discuss about the assigned reading
3) how to apply
- I can do the mindfulness practice by myself in my daily life
- When working in team, if we have a difficult time in creating, we could do mindfulness practice together -
Week5 - Team - Stakeholders/Persona
4) what my team did in this class
- Brainstorm “the stakeholders of EEA”
- Create a new persona “Angry Andy”
- Discuss about the results from primary research and assign individual tasks for the primary research paper -
Week 6 - Class - Feedback/test prototype
1) what has been learned
- “Better than average effect”
- How positive and negative feedback motivate goal pursuit: in what situation will positive/negative feedback increase motivation; experts/novices; consideration when giving/receiving feedbacks
2) how it was learned
- In-class discussion
3) how to apply
- Prepare for next class “testing prototype”
- When discussing/brainstorming, be patient and positive towards feedback
- Keep asking “what is my goal” before receiving and giving feedback -
Week6 - Team - Persona/Prototype
4) what my team did in this class
- Brainstorm “how might we redefine EEA” and what kind of method could we use to make EEA” interesting and engaged”
- Finally choose my “Game EEA” idea as prototype, and discuss about specific details
- Assign each teammate to ask at least two friends the feedback for the original prototype -
Week 7 - Class -Sticky idea / test prototype
1) what has been learned
- Make idea stickier
o Simple
o Unexpected
o Concrete
o Credible
o Emotional
o Story
- Test prototype
2) how it was learned
- Discussion the assigned reading
- Practice by forming temporary group to “pitch the movie”
- Informal presentations of prototypes and friendly in-class critiques
3) how to apply
- Use “SUCCES” for our final presentation as well as in further conversation, writing and etc.
- Take the suggestions from classmates to adjust our prototype -
Week 7 - Team - Prototype to present / arrange final report
4) what my team did in this class
- Share prototype testing results (week 6, ask feedback from friends) with each other
- Discuss the results and use them to improve the prototype
- Draw the first version prototype, present to the class and get feedback
- Talk about the questions raised by classmate and decide to explore more on how to solve them
- Arrange the next meeting to talk about the final report -
Week 8 - Class - Final presentation
-I am so impressed by other teams’ final projects and prototyopes,such as the painting, interesting video. -At first, I have no idea about what is design thinking, let along how to design employee engagement! During the past 8 weeks, I begin to have basic ideas about design thinking and enjoy in creating and executing ideas with teammate. -Not only learn what is design thinking, but also learn a lot from classmates regards to how to express the idea with different tools. -
Week 8 - Team - Polishing prototepy / final presentation
-We meet before the class to make the “building” and organize the presentation -In the class, we use video as introduction and present how it works by actual game players (Use “SUCCES”) -I love my team and our ideas about the EEA
