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This approach of inspection helps to control the quality of products by helping to fix the sources of defects immediately after they are detected
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Frederick Herzberg
Herzberg proposed the motivator-hygiene theory, also known as the two-factor theory of job satisfaction. According to his theory, people are influenced by two sets of factors. -
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Is useful for any factory that wants to improve productivity, reduce defect rates, and reduce re-work and waste.
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Frederick Winslow Taylor
Taylor is regarded as the father of scientific management, and was one of the first management consultants and director of a famous firm. -
Is a way of preventing mistakes or defects in manufactured products and avoiding problems when delivering solutions or services to customers
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Karl Ludwig von Bertalanffy
The biologist is widely recognized for his contributions to science as a systems theorist; specifically, for the development of a theory known as general system theory (GST). The theory attempted to provide alternatives to conventional models of organization. GST defined new foundations and developments as a generalized theory of systems with applications to numerous areas of study -
Is a primary focus, in addition to high customer service standards and the reduction of waste in the forms of cost, time and defects
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Training adds flexibility and efficiency. You can cross-train employees to be capable in more than one aspect of the business. Management technique that enlists the help of employees in solving problems related to their own jobs.
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Maps an event or values of one or more variables onto a real number intuitively representing some "cost" associated with the event
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William Edwards Deming
Deming taught that by adopting appropriate principles of management, organizations can increase quality and simultaneously reduce costs The key is to practice continual improvement and think of manufacturing as a system, not as bits and pieces. -
An organization’s culture comprises an interlocking set of goals, roles, processes, values, communications practices, attitudes and assumptions.
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Provides marketers and business owners with a metric that they can use to manage and improve their businesses.
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Involves the radical redesign of core business processes to achieve dramatic improvements in productivity, cycle times and quality.
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Management approach to long–term success through customer satisfaction. All members of an organization participate in improving processes, products, services, and the culture in which they work
