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Drag & Drop (webdav) very bad performances with Windows 7 and IE9

By jpforti

  • WebDAV Version Management Configuration

    WebDAV Version Management Configuration
    Enable collapse versions within a single editing session set to true.

  • Retention Period set to 93 days on ECMA1P_ACTIVE

    Retention Period set to 93 days on ECMA1P_ACTIVE
    • Document lifecycle with RM has not yet been implemented.
    • We only have one extra copy of the document (no backup on tape).
    • All our documents are sent to the Archive Server.
    • For safety reason, a 93 days retention period has been defined until we implement Record Management.

  • Windows 7 deployment

    Windows 7 deployment
    • Givaudan started to deployed Windows 7 client in replacement of Windows XP.

  • Upgrade to CS 9.7.1 Update 4

    Upgrade to CS 9.7.1 Update 4
    • Flag "Delete Documents from Archive" enabled in order to allow content move operations.
    • Deployment of Webdav 10.0.0 ActiveX
  • Period: to

    5 Months without any issues

    PROVIDERRETRY tables growed from 0 row to 300'000 rows
    60% of Windows 7 clients deployed
    5500 users reached
    Security updates installed on Windows 7 clients
    Hotfixes installed on Content Server servers (Windows 2003 SP2)
    1.5 millions documents reached.

  • Queries taking all activity on the Oracle DB

    Queries taking all activity on the Oracle DB
    • We notice some delete queries consuming a lot of CPU on the database:
      DELETE FROM ProviderRetry
      WHERE EntryType = :A1 AND ProviderData LIKE :A2
    • OpenText support ticket #1510223
    • Oracle optimizations were suggested by the support

  • Database optimization implemented

    Database optimization implemented
    • New index strategy.
    • More memory allocated

  • Drag&Drop is very slow for Windows 7 users

    Drag&Drop is very slow for Windows 7 users
    • Uploading 300 documents (total size 200Mb) takes more than 23 hours!
    • Uploading a single 10kb document takes 40s
  • Period: to

    OTCS Support #1602288

    Investigations:
    - IE parameters
    - Firewall on the servers
    - IPv6
    - Windows 7 updates
    - Windows Server 2003 hotfixes
    - ...

  • Oracle Database performance issue

    Oracle Database performance issue
    • One Cluster down
    • less CPU allocated

  • 2nd Saves on Windows XP and Windows 7 are very slow

    2nd Saves on Windows XP and Windows 7 are very slow
    • When you edit a MS Office document, fhe first save is fast, the second is slow (40s) even for a smal document.

  • Webdav ActiveX bug on Windows 7

    Webdav ActiveX bug on Windows 7
    • When you drag&drop a document, it tries to upload it twice.
    • At the end only version 2 remains.

  • PROVIDERRETRY table contains 300'000 rows

    PROVIDERRETRY table contains 300'000 rows
    • Any attemps to select / insert / delete in this table takes ages.
    • There is no index on the PROVIDERDATA column (CLOB).
    HTTP error (Internal Server Error [500]): Internal error in archive
    server: (ds-error='3060: document retention not yet expired: Document
    baw5x5wczw1e5aa4kppjsdqkifkyk has a retention period of 87 more days')

  • Solution

    Solution
    Option 1
    - Create an index on PROVIDERDATA (as it's a CLOB column, Oracle TEXT must be installed). Option 2
    - Copy PROVIDERRETRY table
    - PURGE PROVIDERRETRY table
    - Create a new volume on the Archive Server without retention and route all documents on this volume
    - In 3 Months, move the rows back into PROVIDERRETRY Option 3
    - Option 1 + Option 2 without the purge Option 4
    - Create an index on PROVIDERDATA
    - Remove the retention period for all new documents