-
ATOL
-Air Travel Organisers' Licensing
If an ATOL protected travel company ceases trading, the scheme protects customers who have booked holidays with the firm. It ensures that you don’t get stranded abroad or lose your money. -
IATA
-International Air Transport Association
IATA airline designators are two or three character codes assigned by the International Air Transport Association (IATA). Designators are used to identify an airline for all commercial purposes, including reservations, timetables, tickets, tariffs, air waybills and in airline interline telecommunications. In the case of two-character designators, they may consist of two alpha characters, one alpha with one numeric, or one numeric with one alpha. In the -
Code of Conduct ( ABTA)
Code of Conduct- to govern the relationship between members and their customers
-provided by the articles of association
- provides customers with a high standard services, fair terms of trading, accurate information and guaranteed complaint handling
MAIN CODES OF CONDUCT
-travel agent code of conduct
-tour operators code of conduct
-before a booking
-making a booking, between booking and travel, communication between members, consumers and ABTA -
First Step
Lord Thomson took the fi rst steps towards
creating Thomson Holidays -
First Cross- Channel
First cross-Channel hovercraft service introduced -
FCO
-Foreign &
Commonwealth
Office
The FCO promotes British interests overseas, supporting our citizens and businesses around the globe.
FCO is a ministerial department, supported by 11 agencies and public bodies. -
Trade Discription act
An Act to replace the Merchandise Marks Acts 1887 to 1953 by fresh provisions prohibiting misdescriptions of goods, services, accommodation and facilities provided in the course of trade; to prohibit false or misleading indications as to the price of goods; to confer power to require information on instructions relating to goods to be marked on or to accompany the goods or to be included in advertisements; to prohibit the unauthorised use of devices or emblems signifying royal awards; to enable -
Development of Tourism Act
The Development of Tourism Act established the
English, Wales and Scottish Tourist Boards, plus the
BTA (British Tourist Authority) – now VisitBritain -
''Jumbo jet'' 747
ntroduction of the Boeing 747 ‘jumbo jet’ -
Car ownership
Car ownership in the UK reached 11 million -
CAA
Civil Aviation Authority
The governing body which overseas aviation activity. Formed in 1972. An international business in the public sectore.
Responsibilities include
-the safety and managment of air space
- economic regulations
-enforcment of consumer protection rules
- enforcmant of regs and requirements -
Health and Safety
Visitor safety remains an important topic worldwide. Perceived or real threats to visitor safety have immediate impacts on a destination's reputation and can dramatically affect visitation. If visitor health and safety is not well managed, adverse incidents can significantly impact on the profitability and sustainability of an individual business, community or destination. If a visitor feels threatened or unsafe during a trip this may impact on length of stay and expenditure in a destination and -
ABTA
ABTA is the UK’s leading travel association;
purpose is to help our Members to grow their businesses successfully and sustainably, and to help their customers – the travelling public – have confidence in their travel experience. The ABTA brand stands for expertise, reliability and fairness, and our level of brand recognition and trust among consumers is the highest of any travel trade association. -
Operator Clarkson
The then number one UK tour operator Clarkson
went into liquidation -
AITO
-
Concorde
Concorde came into service -
UK people
UK people made 20 million visits of all kinds
abroad -
Package holidays
The number of UK package holidaymakers
topped 10 million for the fi rst time -
Worldwide internationa
Worldwide international tourist arrivals topped
400 million -
Tim Berners-Lee
Tim Berners-Lee invented the Internet -
The Intasun holiday
The Intasun holiday company ceased trading -
Package holiday directive
The Package Travel Directive (PTD) came into effect in 1990 and its provisions were introduced into UK law through the Package Travel Regulations (PTR) in 1992. The PTD and PTR introduced requirements on the organisers and sellers of package holidays to provide greater protection to purchasers of package holidays in three main areas: The provision of information
Financial protection and repatriation in the event of company failure
A specific regime for contractual liability in respect of pack -
Channel Tunne
Channel Tunnel opened -
EasyJet
easyJet launched -
National Lottery
National Lottery launched in the UK -
Disability Discrimination Act
The Disability Discrimination Act (DDA) 1995 aims to end the discrimination that faces many people with disabilities. This Act has been significantly extended, including by the Disability Discrimination (NI) Order 2006 (DDO). It now gives people with disabilities rights in the areas of: employment
education
access to goods, facilities and services, including larger private clubs and transport services
buying or renting land or property, including making it easier for people with disabilities to -
Dater protection act
The Data Protection Act is mandatory. ALL organisations that hold or process personal data MUST comply.The 1998 Data Protection Act came into force early in 1999 and covers how information about living identifiable persons is used. It is much broader in scope than the earlier 1984 act, but does contain some provision for a transitional period for compliance with the new requirements. The act covers eight 'Data Protection Principles' -
Employee right act
-
Consumer Protection Act
The Data Protection Act 1998 gives you the right to know what information about you is held by companies. It also sets down rules for companies about how they handle your personal information. -
overseas
25.7 million overseas came to Britain, spending
more than £12 billion -
UK government’s
UK government’s tourism strategy Tomorrow’s
Tourism launched -
UK people
UK people made more than 59 million visits
abroad, including 40 million holidays -
Car ownership
Car ownership in the UK reached 22 million -
Concorde
Concorde taken out of service -
UK households
50 per cent of UK households had access to the
Internet -
Value of UK tourism
Value of UK tourism reached £74 billion,
employing 2.1 million people -
overseas visitors
24.7 million overseas visitors came to Britain -
Worldwide international tourist arrivals
Worldwide international tourist arrivals reached
760 million -
overseas tourists
27.5 million overseas tourists visited Britain -
Airbus A380 ‘super jumbo’
Airbus A380 ‘super jumbo’ aircraft unveiled -
Worldwide international
Worldwide international tourist arrivals reached a
record 840 million -
overseas tourists
Over 32 million overseas tourists visited Britain -
Merging companies
Thomas Cook and MyTravel, and TUI/Thomson
and First Choice, announced they were to merge -
International tourist
International tourist arrivals reach 880 million -
New products and services
One of the new products that has been introduced over the past 50 years was the Introduction of the Airbus A380, capable of carrying up to 800 passengers in 2005. -
Transport Development
The transport has developed over the years it’s faster and more comfortable. Fully-automated technology was widely introduced about 30 years ago.
Used by millions of people every day on more than 580km of railway lines, servicing more than 550 railway stations on 41 lines in at least 14 countries.
Source:( http://www.transport.nsw.gov.au;) -
Legislation
These are the laws that have been introduced and had a significant effect on the travel and tourism industry.
-Development of Tourism Act 1969
-Transport Acts 1980 and 1985
-Package Travel, Package Holidays and
Package Tours Regulations 1992 -
Technological development
Twentieth and twenty-first century developments
1908 Ford introduced the motor car
1919 Commercial air services began
1936 First Butlins holiday camp opened
1938 Holidays with Pay Act
1939–45 Second World War
1949 First package tour was organised by
Vladimir Raitz – to Corsica with 32
passengers on a DC3 aeroplane
1949 First British fully jet-powered
passenger aircraft – the de Havilland Com
1954 de Havilland air service suspended
after two early models crashed
1954 Boeing 707 passenger aircraft -
Working Patterns
In the 60’s very few people travelled and if they did travel they travelled far. The media show more about travel now days, and that really makes it interesting for people, this is why people now days pick both long and short haul travel. It really depends on their income, the time of the year that they get their holiday on and how long they get their holiday day for. Some people have to travel for work this is usually called ‘business travel’ -
Development of new destinations
“The father of modern mass tourism was Thomas Cook who, on 5 July 1841, organized the first package tour in history. He arranged for the rail company to charge one shilling per person for a group of 570 temperance campaigners from Leicester to a rally in Loughborough, eleven miles away.” (http://www.history.uk.com) -
Lifestyle changes
Changes in lifestyle and income levels present other issues for the travel and tourism industry. Greater disposable income to spend on holidays is one trend, although it could be reversed by an economic downturn. Increased health consciousness and an appetite for adventure experiences are market-changing social trends that may continue into the future. Issues for the travel and tourism industry are about how much and in what way to invest in new developments to exploit these apparent trends.
