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ATOL
ATOL is a financial protection scheme managed by the Civil Aviation Authority.ATOL scheme ensures customers who paid and contracted with the ATOL holder for certain bookings do not lose the money paid over or get stranded abroad. -
The Disability Discrimination Act
The Disability Discrimination Act which has now been repealed and replaced by the Equality Act 2010. Formerly, it made it unlawful to discriminate against people in respect of their disabilities in relation to employment, the provision of goods and services, education and transport.
The at defines a disabled person as-
'A physical or mental impairment which has a sybstainal and long term adverse effect on the persons ability to carry out normal day-to-day activities' -
IATA
Is an international industry trade group of airlines. -
First package holidays
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ABTA
ABTA is the UK travel trade association for tour operators and travel agents. -
Code of conduct
The Code of Conduct clarifies the standards of behaviour that are expected of staff of the Department of Education and Training (DET) in the performance of their duties. It gives guidance in areas where staff need to make personal and ethical decisions. -
Period: to
lifestyle changes
Holiday Patterns: many people started to go abroad and also there was increased growth in short breaks. More people than ever before, usually to cities. Increased Income and .As income increases there are more holidays abroad and also because people go on holidays more the expectations of the holidays are higher. -
FCO
The Foreign and Commonwealth Office (FCO), commonly called the Foreign Office, is a department of the United Kingdom government. It is responsible for protecting and promoting UK interests worldwide. -
First cross-Channel hovercraft service introduced
The hovercraft is a craft capable of travelling over land, water, mud or ice and other surfaces both at speed and when stationary. Hovercraft are hybrid vessels operated by a pilot as an aircraft rather than a captain as a marine vessel. It was invented by British engineer Christopher Cockerell (later Sir Christopher). He produced his first working model in 1956 and three years later his first full size test craft. -
Trade description act
The Trade Descriptions Act makes it an offence for a trader to make false or misleading statements about goods or services. It carries criminal penalties and is enforced by Trading Standards Officers. -
CAA
The Civil Aviation Authority is the UK's specialist aviation regulator. Through its skills and expertise it is recognised as a world leader in its field. -
Health and Safety act
An Act to make further provision for securing the health, safety and welfare of persons at work, for protecting others against risks to health or safety in connection with the activities of persons at work. -
Period: to
British Airways and Air France started Concorde
Concorde was the first supersonic service and has set the standard for luxury air travel. -
AiTO
AITO is the association for independent and specialist holiday companies. Our member companies, usually owner-managed, strive to create overseas holidays with high levels of professionalism and a shared concern for quality and personal service. The association encourages the highest standards in all aspects of tour operating. -
Consumer protection act
An Act to make provision with respect to the liability of persons for damage caused by defective products.This protects the public by:
1)prohibiting the manufacture and supply of unsafe goods
making the manufacturer or seller of a defective product responsible for damage it causes
2)allowing local councils to seize unsafe goods and suspend the sale of suspected unsafe goods -
Package holidays director
Your package holiday is organised primarily by a tour operator, organiser or retailer. A tour operator is the person who acts as the principal person in relation to overseas travel, which it arranges for the purpose of selling (or offering for sale) to the general public. A retailer in the context of a package holiday, is usually a travel agent. Travel agents sell packages to consumers, which are generally put together beforehand by a tour operator -
Employee act
An employee is entitled to a written statement of their main terms and conditions of employment within two months of commencing employment. -
Data protection act
The Data Protection Act 1998 (DPA) is a United Kingdom Act of Parliament which defines UK law on the processing of data on identifiable living people. It is the main piece of legislation that governs the protection of personal data in the UK. -
Super planes
Singapore airline were the first airline to fly the plane to sydney 2007, it was alos the first airline to fly the superjumbo. With the adition of new bigger aircraft,airports had to make major changes so they could deal with increased numbers of passenger and the bigger aircraft.
