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Teleperformance, of France, backed a move by its US subsidiary AllianceOne, to expand customer service and debt collection operations in the Montego Bay Freezone.
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The Global Competitiveness Network at the WEF released a report on ICT readiness. Jamaica was ranked 53rd, above India (54), Brazil (59), Mexico (67) and Argentina (87).
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The US$6.4 billion deal saw Xerox acquire ACS and its Jamaica-based subsidiary, E-Services.
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Transparency International (TI) ranked Jamaica 99th in its Corruption Perception Index (CPI). According to a report in the Jamaican Observer, the CPI measures the perceived levels of public sector corruption in a given country and is a composite index.
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Jamaica’s Prime Minister Bruce Golding and International Monetary Fund Managing Director Dominique Strauss-Kahn met at the CARICOM summit at Rose Hall Resort in Montego Bay, Jamaica to discuss trade, economic and financial issues.
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Delta Cargo announced that it would insource work from a contract call center in Montego Bay, Jamaica, where customers could call to inquire about shipments of animals.
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The report noted that "companies like ACS/Xerox, Teleperformance, Convergys, VistaPrint, and Scotiabank are not in the Jamaican market for pure labor arbitrage, but are instead pushing into more sophisticated BPO, taking advantage of Jamaica’s human capital, the country’s 'major strength', and a strength that is now beginning to flourish in Kingston rather than solely Montego Bay."
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Patrick Casserly, the ambassador/special envoy with responsibility for information, communication and technology (ICT) in the Ministry of Industry, Investment and Commerce, led a team from JAMPRO to the Gartner Outsourcing & Vendor Management Summit in Florida.
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The WEF Global Competitiveness Report saw huge gains for Latin American countries like Brzil and ARgentina, but Jamaica fell sharply in te ranks.
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In a press release on the Ministry of Industry, Investment and Commerce website, Jamaica Promotions Corporation (JAMPRO) and the Development Bank of Jamaica Limited (DBJ) announced that they had signed a Memorandum of Understanding (MoU) for a US$20 million loan facility, which would facilitate investment in the Information and Communications Technology (ICT) sector.
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Convergys announced that it would be opening its first call center in Montego Bay, Jamaica. The call center was to house 1,000 seats.
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BPO and ICT companies in Jamaica teamed up to form an industry association, the Business Processing Industry Association of Jamaica, to lobby the government to help the country make full use of its potential as a nearshoring hub.
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Global outsourcing firm Sutherland Global Services announced plans to establish a global delivery center (GDC) at the Mona Campus of the West Indies University in Kingston, Jamaica, where it will train students in call center operations.
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Convergys officially postponed its 1,000 seat expansion into Montego Bay, approximately one year after officials – from both Jamaica and Convergys – publicly announced the project.
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Xerox Chief Executive Officer (CEO) Ursula Burns visted the company's Jamaican facilities for the first time and reiterated the company's confidence in the sector in Jamaica.
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After seven years, Sancia Bennett Templer announced that she would step down as President of JAMPRO.
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Telecom capacity vendor Columbus International launched two customer service centers. Trinidad was the site for the company’s regional call center while Jamaica hosted the customer retention and collections functions.
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Jamaican national investment and export promotion agency (JAMPRO) won a UNCTAD award for successfully promoting export-oriented foreign direct investment (FDI).
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Jamaica’s outsourcing industry lobby group (BPIAJ) teamed up with the country’s National Training Agency (NTA) to build what is hoped to be a pioneering program to increase the readiness of the BPO worker population.
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The Development Bank of Jamaica (DBJ) agreed to lend $62 million USD to the ICT sector as part of the government’s plan to create 6,000 jobs over the next few years.
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Jamaican BPO firm Island Outsourcers announced plans to split into two independent companies as part of a restructuring program aimed at accommodating new services in its portfolio. It also released plans to set up a call center in Freeport, Grand Bahama.
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According to the Jamaican Gleaner, ICD Group Limited acquired 50 per cent of the equity of Canadian BPO outsourcer Advantage Communications Inc (ACI). "At the same time, ACI expanded its operation to Jamaica and opened a new call centre in November in New Kingston."
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A United Nations report on economic prospects forecast growth of 1.2% for Jamaica in 2014.
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The Jamaican government stated that its free economic zone in Montego Bay, which is home to many foreign outsourcing firms, generated over 7,000 jobs and US$121 million in foreign exchange earnings in 2013/2014. It also reached 100% occupancy.
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The Inter-American Development Bank (IDB) announced its plans to develop a business incubator for BPO businesses in Montego Bay.
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JAMPRO's Claude Duncan talked about Jamaica's BPO stengths at Nexus 2014.
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Jamaica posted the strongest overall improvement in the region, after almost a decade of declines saw the country drop to number 94 on the Bank’s list.
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U.S. mailing services giant DHL Express set up a call center in Jamaica’s New Kingston.
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Loren Moss reported that: A draft document has been floated in Jamaica’s parliament to impose a 10% tax on the country’s developing BPO industry, and that proposal is drawing a strong reaction from both politicians and Jamaica’s BPO sector.