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The first great release of IT Team in 2014: Zendesk Tool. A ticket management tool that improves our process and make more easier the way to solve problems in our company.
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Customization of Core Screen
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- Redesign screen and backend functionality: search accounts.
- Redesign screen and backend functionality: abm account.
- Redesign screen and backend functionality: abm shopper.
- Redesign screen and backend functionality: abm managements.
- Redesign screen and backend functionality: upload images and files with preview.
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Improvement in the integration of Vale.
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In progress ...
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Melhoria na tela de busca de Fornecedor - Allowances
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Improvements at the CCTA tool. Alignment of process and release of stuck orders at our side.
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For all internal costumers, we've launched the web content in Zendesk, in replacement of the older Staples Wiki. We've put all the information about our process in Zendesk and release it for all our co-workers.
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ASP for user creation in all environments
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Criação de Relatorio de Notas faturadas e não recebidas no ENFE
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Choosing a new direction it is simplified.
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Modification to inform orders to be delivered in bags
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- Alert when an order has previous claims
- Redesign of the process for a failed badly loaded does not prevent the generation of others.
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To reschedule an order, you can not specify that instead of being sent to the customer's address will be sent to a store to be removed there.
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Modification to the P_OFFERTA impact in stores without their having to be modified by hand
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Program for fast opening stores Retail customers
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In progress
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Implementation of pricing area in Zendesk
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We've made changes on the load of the pricelists in segment D. Was applied an automation to become more faster the load of the products pricelist.
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Maintenance of the due dates of the suppliers in Oracle.
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Clientes reclassificados e regras de atribuição alteradas
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(BR & CP), split the order into boxes
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Implementation including IT and Marketing team to manage all demmands and try to make better the communication between the areas.
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ALTERAÇÃO TRANSPORTADORA PARA RETIRA E CLIENTES PROGRAMAS
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Cadastral data, segment, payment condition, limit ..
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Improvement in the integration of this client.
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We made a bigger change in the process, removing it from Active Directory and doing it directly in Backend.
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Columns: Reason, Leadtime, Type
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Clone of TROLL and ODIN base.
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Begginning of the project of tracking.
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Parametrization of a new tool to upload files to our client FGV.
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Alerts, customization in billing, tracking, order screen
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Improvement in the IBM integration process.
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Integration project almost done.
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New office Project
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to see which is best suited
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Parametrization of E-mails at server.
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Creating object to retrieve instances of EDI for WEB personnel available in the tracking screen
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Showcases or collections functionality, allowing to register a logic to generate listings skus dynamically.
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We did some changes in this client for improve their performance in our website StaplesEmpresa
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Implementation of Landing University as a replacement to stay at Ebounce
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Implementation of NeoAssist at the Commercial Team
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Project of integration of customer EDP finished.
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In progress - Tracking of shipments en Site Staples Internal and Customers.
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In Progress - Updating of texts, images and special actions in Site to add to the brand image.
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In progress
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Configuration of the extentions in the empty spaces of work (positions not used).
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Connection establishment and other settings
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Project based in the needed of our commercial department to help our customers when their doubts is not simple as a SAC doubt.
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In Progress - Integration with new forms of payment. First integration with Visa Check Out
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Implementation of buttons to help the final customer with an improvement in your Zendesk experience.
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Based on the needed of be better, We provide for our SMB area a new way to manage your time and improve the performance of the team.
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Product improvements in Site Layout
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Development of a Manual for using the VideoConference room.
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To absorb orders.
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In Progress - Layout improvements and integration with the DSF platform to customize products in CPC.
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Changes in the price of charging for VTEX process was very slow, it took more than 1 hour, now 12 min
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For the Future
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For the future
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For the future...
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For the future...
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For the future...
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For the future...
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For the future...
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For the future
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For the future
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For the future...
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For the future...
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For the Future....