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Invented Being There
<a href='http://www.box.com/s/0cz0aniaqtmcfslgr7rt' target="_blank">Picture of the first Being There Unit</a> Built the first few kits on my own time - since Xerox did not fully support the program. I have worked for several years to develop and test this technology and to prove that we can reduce support travel world-wide by developing a remote tool -
Created First Kit(s)
<a href='http://www.box.com/s/u3czoondkgn8ua68pshb' target="_blank">Starting to build this into a usable kit see photos</a> In the beginning I had to convince Renee Kersey VP - to allow me to build a few proto-types and to start moving forward wtih field testing. I had to do ALL of the work on my own time and received very little internal support of the idea and concepts. I had to have my wife help me build and test the initial kits. -
Won 2005 Presidential Award
<a href='http://www.box.com/s/5b7h6l62xr7jd02xqa6q' target="_blank">Link to presidential report</a> Was nominated by my boss Arne Johnson for working so hard to develop a technology to reduce service calls. -
Solved Many problems and worked to further test in the field to reduce travel
<a href='http://www.box.com/s/865bqvszbg10mul5o1d8' target="_blank">Here is a link showing pictures of the unit it action</a> I had to continue to push Xerox into using the technology and in most cases I was the only one that would use it and had to constantly PUSH for the use to save costs. -
Presidential Demonstration
<a href='http://www.box.com/s/qsskju82epxy6ms1u0ey' target="_blank">Presentation to Xerox President & CEO</a> Upper Management was asked to give a high-level presentation to Anne Mulcahy and Ursala Burns regarding my progress. I was not invited to attend nor received feedback. -
Executive Estimate on Savings
<a href='http://beingthereonline.com/Executive_Level/2008_Kersey_Financial_Savings.pdf' target="_blank">Link to Document</a> This is a letter from a Xeox VP outlining early indications of how much money this product has intitially saved. This was done with very low involvment and only small group interested in using the product at this time. Since the product was not invented/developed from Webster, NY - it is very hard to get them to fully endorse or encourage usage of the technology. -
Letter asking me to show Palo Alto Research Center all of my technology and testing
<a href='http://www.box.com/s/l32f898k05tdbhgja6xm' target="_blank">Link to Letter asking me to SHOW technology to PARC</a> I was contacted by Elizabeth Janssen asking me to demo this technology to PARC. When I met with PARC they were working on a "Modeling Tool" that allowed engineers to see a virtual machine - but had no video support. My presentation convinced them to use video to develop a better remote support tool. I explained that a headmount display was my ultimate solution. -
Asked to provide Being There technology for JD Power Audit
<a href='http://www.box.com/s/ps65mg2c5vblt1ueoa40' target="_blank">JD Power Award Audit Meeeting</a> -
Xerox Wins 4th JD Power and Associate Award.
<a href='http://news.xerox.com/pr/xerox/NR_2010Jan26_Xerox_JDPower_and_Associates_CustomerServiceCertification.aspx' target="_blank">Xerox wins JD Power and Associate with Being There as a lead contributor</a> Xerox has used Being There as one of their LEAD examples of unique service. However - during these times it was only myself with a very small group of supporters that kept this program moving foward. Usually on my own time. -
JD Power and Associates
<a href='http://www.box.com/s/27xe95578v73akg5dfrt' target="_blank">JD Power and Associate Award</a> Being There was influential in helping Xerox capture (at least 2) JD Power and Associate Awards for Service. They have contacted me on a couple of occassion to have these reports ready so they could show unique ways we provide service to our customers. This was interesting since it was only a few people who promoted and encouraged the use of this product. -
Acknowlegment of my invention by Worldwide Marketing Manager
<a href='http://www.box.com/s/i4g05g2mazu26ud4zgvy' target="_blank">Letter(s) from Worldwide Marketing Manager - Xerox</a> Here we see the Worldwide Marketing Manager acknowleging that I developed this technology from scratch. He states in the mail note string - that Xerox is finally "getting the idea" and is starting to understand its overall need in the industry. Scott Wagner has watched me develop entire project from the very beginning. -
PARC announcing a new product - that incorporates video into the technology
<a href='http://www.box.com/s/u5bhg75u6rqx7nr1buvy' target="_blank">PARC launches product using my technology and testing</a> PARC announces project now including video support</a> They have now incorporated video into their overall technology and they are now selling/partnering with ITC to market this technology to the Medical Responders, Military Deployments - through US NAVY tests, Field Technical Support etc.. -
PARC partnering with IPS - Intellegent Product Solutions
<a href='http://www.intelligentproductsolutions.com/portfolio.aspx?id=69&cat=7' target="_blank">PARC working with Intelligent Product Solutions to Commercialize this product</a> -
Asking for Being There White Paper
<a href='http://www.box.com/s/zt1q5jsgzo7lxtgd7133' target="_blank">Asking for white paper</a> Manager of Techincal Support - now VP is asking for white paper on the Being There Project -
PARC attends Motorola Conference to discuss remote service solution
<a href='http://www.parc.com/event/1585/remote-servicing-using-motorolas-golden-i-head-mounted-computer.html' target="_blank">PARC demos core technology developed for remote service</a> -
Xerox wins 5th JD Power and Associate due partly to Being There technology
<a href='http://news.xerox.com/pr/xerox/xerox-recognized-by-JD-Power-Associates-for-customer-services.aspx' target="_blank">JD Power Award -with help from Being There</a> Last month, Xerox Services also earned the Technology Services Industry Association’s (TSIA) STAR Awards in two categories: “Excellence in Enabling Customer Support” and “Excellence in Mission-Critical Support.” The two awards underscore Xerox Services’ continued efforts to deliver quality support and service to its customers.
