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Team Introduction
TechSpecs called the Escalations Team to be on the GRID and get oriented with new the virtual team structure - VTX! These are the horizontal units formed and its unit leads: Team Commander Unit - Raymond Almanon
Beta Testing Unit - Benz Padua
Training Unit - Glenn Suegay
Strategic Information and Operations Unit - Rose Gabillete Members of each VTX were also announced on this event. -
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Meet and Greet
Each VTX Horizontal unit started their team introduction, setting of expectations and year-end projects
And these are the Year-End Projects of each Horizontal units: TCU: THE MECHANIC
TU: REVIVAL OF T3
BTU: BETA PROCESS DOCUMENTATION
SIOU: ESCALATIONS PROCESS DOCUMENTATION -
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First Milestones
It's Preparation and Foundation Month! TechSpec and TL leads launched general and unit-specific development plans
Remember your first meetings? TCU: Project Management, UPS (Unbeatable Presentation Skills)
TU: Training Need Analysis, UPS
BTU: Speed of Trust, UPS
SIOU: MS for Dummies, Introduction to Social Media Tools for Research, Speed of Trust, UPS -
First Readiness Tasks
BTU and SIOU were the first to have a taste of Readiness tasks for the DirectPass Mobile, TMOG 1.3 and TMMS 2.1 launches BTU
Rommel and Kevin lead the DirectPass Internal Beta Testing
Jose lead the TMOG Beta Testing SIOU
Richard lead the solutions creation of TMOG
Angel lead the solutions creation of TMMS 2.1 (This won her the Most Valuable Contribution Awards from Self-service) -
Excel and Dmart Training for SIOU
WillandO conducted Part 1 of Excel and DMart Training for SIOU while Part 2 was conducted sometime in December. -
Year-end Projects as of DEC-6
BTU is getting on the groove while they faciliate CSS for another testing activity. Mark Beloy lead TMMS 2.1 Internal Beta Testing. While the following projects have started:
TCU - The Mechanic | centralized tool and unblockable!
TU - T3 Revival | Sections concluded: Top Contact Driver Troubleshooting Tip, Did you know, Featured Hotfix and KBs
BTU - Beta Process Documentation
SIOU - Escalations Process Documentation | Process flow and gap analysis of Callback and Dispatch processes discussed -
Projects as of DEC-23
Team Commander Simon and BTU Lead Sarmi took charge of the year-end Consumer Lab Inventory while the first Team Commander for a vertical VTX was introduced - Jean for DirectPass. TU has released its first T3 renaming it to TechTip with SIOU Mars' research on Android vs iOS in an Enterprise environment was featured in the blog section of the bulletin. SIOU Lead Lillian collected Support Requirements for TMMS 2.2 and Gepay has started the revision of Escalations Handbook -
VTX Expansion: Technical Leads
VTX welcomed the new members from TechLeads:
TCU: Dee, Fyle
TU: Shayn, Jeff
BTU: Jelay, Madz
SIO: Ninay, Loida -
VTX Unit Functions Revised!
The first test of VTX - Foundation Readiness and New and Emerging Readiness A working model was created and roles of each unit were revised to fit in a Readiness Project or Sustain regardless if it's a Foundation or New and Emerging product. -
VTX in Action - Readiness and Sustain Grid
VTX on Support Readiness was pioneered by DirectPass and proved that this structure works! VTX horizontal units have established their Sustain tasks even their iShare sites! TCU: Project Site and more...
BTU: CSS Beta Testing Feedback Portal
TU: TechTip Repository
SIOU: Weekly Contact Driver Report [SIOU Titanium Weekly Report] -
L2 New Hires join the Grid
From the L2 Immersion and Premium Team, new L2s join the force of VTX BTU: Chibi, Roie, Eric
TU: Dek, JayA, JohnD, Ian
SIOU: Xtin, Aldwin, MichRa, MamaHe TMMS Team Commander moved to SaaS Team and was replaced by ex-SIO TMMS Lead Angel -
TMMS 2.2 GM TOI marked the first success of VTX-TMMS
VTX-TMMS religiously followed the revised roles fit for a Readiness Project from CEM Creation, participating in Early Engagement Testing and Beta Testing, LOVs review and revision, KB content creation and Support Tools testing. TOI to support participated by VTX-TMMS members together with other regional support POCs, the symbol of PDLC Closure, marked the first success of VTX-TMMS which later became VTX-MOBILE~ -
VTX Working Model Formation
The colloboration structure VTX offers is now global! Its role on Global Readiness was established and so its working model to x-functional teams. So some streamlining must happen and VTX-AUX was identified - AUX-10. -
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VTX-Rotation: First Attempt
Participants: Original VTX members except ABAY Technical Leads
Rotation will only happen between non-Team Commander Units
It followed the regular selection process but due to the "storming and norming" that happens in any team, the cycle did not proceed after the Survey. Did you know? 0% selected SIO as their first choice, lolz -
Ezkals All Hands - VTX Updates
More and more VTX-Products worked on different Support Readiness projects while we approach Q3 - the season for product launches VTX-Titanium - Ti6.0 Readiness
VTX-iTIS - iTIS2.0 Readiness
VTX-Mobile - TMMS 2.5, MBR 1.0, Longevity 1.0 Readiness -
Iterative Testing Approved!
Escalations SOM RomeoB (a.k.a. cherba) announced that the Iterative Testing proposal for new and emerging products has been approved by none other than CarolC. Ever heard of the Dogfood Testing? Yeah, that's part of the cycle~ VTX Beta Testing Unit was renamed to VTX Testing Unit. Iterative Testing Taskforce was formed and lead by Benz and Rose and here are the members:
Team Commander: Dee
Testing Unit Lead: Beloy
SIOU Lead: Mars -
New Leaders and new TechSpec
With the number of TLs and TechSpecs complete, VTX was strengthened by the addition of TLs as auditors. New TLs IvyL, Loyd and new TechSpec Marence (Marie + you know who) received their VTX Orientation on this day. Here's the updated R&R Matrix - TechSpec Lead and Auditor TCU: Raymond | Loyd
Testing Unit: Benz | Chard
SIOU: Rose (later replaced by Marie) | IvyL
TU: Rose | Mem -
OS Readiness
It's not only TM who will launch new products in Q3. Android will launch Jellybean, Mac will launch Mountain Lion and Windows will launch Windows 8. VTX structure is again being tested by ambiguity. OS Readiness was formed and now it has members from Free Support! Team Commanders: Rose and Mem
TU Lead: Rose
SIOU Lead: Mars (Research)
Deployment Leads: APau and Naj -
VTX-Internet Security rejoices
With the new org structure grouping products into Pods, VTX adopted this grouping with the objective of having a more efficient and effective working model within Escalations Team And here are the Pods: VTX-Internet Security - Titanium for Desktop and MAC, Metro Apps
VTX-Mobile - TMMS, Longevity, MBR, Metro Apps for Windows RT, Iterative Testing
VTX-Data - SafeSync, DirectPass, TMOG
VTX-Tools and Services - Malware, Tools On this day, Ti6.0, iTIS2.0, TMMS 2.5 all endorsed a build as GM! -
Iterative Testing Taskforce in Action
MBR Product Team was the first to embrace the new testing process and requested for a Dogfood Testing for the next iteration of MBR. Excited, Iterative Testing Taskforce made its move by presenting a proposal which was immediately approved by the Pod Head, PM and JM. -
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MBR 1.1 Dogfood Testing
The first milestone happened - Iterative Testing Taskforce reviewed the scope, test guides and set the success criteria of the project with MBR QA and PM. It officially started on Aug-14 and held its endorsement meeting on Sep-7. The dogfood testing was actively participated by Android users of CSS confirming the bug fixes and sending recommendations to make customer experience better. When MBR was published in Google Play, its 1-star driver is the known issues found during the Dogfooding~ -
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Consumer Expo 2012
To create a fun learning environment for L1 Support Engineers, each VTX Pod created a booth filled with exciting activities that gives away a stamp (when all 4 stamps are complete you earn a chance in the daily raffle) and prizes (or cups on Friday). Click the link to read the article about this event. Consumer Expo News
