TRAVEL AND TOURISM

By 141795
  • Supply of Goods and Services Act (1982)

    • This act applies to various industries
    • Ensures bookings are carried out with reasonable care & skill • Errors made will therefore be the agents liability
    • Ensures customers understand the contract they are signing
    • Ensures the product booked is fit for purpose
  • Health and Safety at Work Act (1984)

    • This act covers both the employer & employee
    • This act includes areas such as temperature, hazards, emergency plans, storage of brochures, signs
    • Organisations must have an accident book in place and • Ensures a safe, secure & healthy workplace environment for both parties
    • Protects people from accidents
    • Keeps the workplace and equipment in good working order
  • Trade Descriptions Act (1968)

    • Ensures descriptions are ‘truthful & correct’
    • This act covers all promotional material
    • Verbal descriptions are included under this act as well as written descriptions
    • This act includes information which may mislead customers • Hefty fines are given under this act for inaccurate or out of date promotional material
    • Evidence of holidays being available when displayed must be provided
    • Out of date or unavailable holidays must be removed from display within a reasonable time frame
  • Package Travel, Package Holidays and Package Tour Regulations (1992)

    Key Points
    • Came into affect in order to regulate package holidays sold to customers
    • Sets out the package providers responsibilities
    • Came into affect because package holiday providers did not always give accurate holiday information
    • Made package holidays liable for customers safety Impacts
    • Package providers can be sued and fined under this act
    • Ensures customers health and safety is of utmost importance
    • Holidays cannot go up in price once booked
    • Guarantees customers can get
  • Disability Discrimination Act (1995)

    • This act ensures all people are fairly treated and catered for
    • This act covers a person with any physical or mental impairment and covers employment, education and access to goods, facilities, services and premises • Agents must make reasonable adjustments to their premises
    • Protects people who have a disability
    • Ensures people who have a disability are catered for
  • Data Protection Act (1998

    • Protects customers personal data
    • This act states 8 key principles of how personal data should be handled
    • Introduced only 11 years ago • Manual data must be stored securely and only for the length of time required
    • Once data has been finished with it must be destroyed appropriately
    • Prevents agents from passing customers data on automatically
    • Data on computers must also be securely kept
  • Unfair Terms in Consumer Contracts Regulations

    • More applicable to tour operators than travel agents due to the tour operator writing the brochure
    • Also covers misleading information such as airfares on websites
    • Gives customers the right to challenge contract if they determine it unfair or unclear
    • Backed by the Office of Fair Trading (OFT) • Ensures the contract is written in clear terms
    • Stops holiday providers misleading customers through the contract
    • Ensures terms & conditions are fair
  • Airbus A-380 was introduced to the industry