Social Engagement in FY12 and FY13 By wharman Period: Jan 1, 2012 to Sep 30, 2012 Social Engagement in FY12 Q4; FY13 Q1 Jan 3, 2012 Break Ground on DigiDOC Mar 7, 2012 Launch Event for Digital Operations Center, powered by Dell May 3, 2012 Updated Social Engagement Handbook Published May 30, 2012 Personal Online Communications Guidelines published Jun 1, 2012 Social Engagement Certification Training Begins Jun 1, 2012 Lines of Service Leaders identify staff responsible for social engagement Jul 1, 2012 Lines of Service reps begin Engagement Console training Jul 15, 2012 Digital Volunteer Engagement Console Training begins Aug 1, 2012 Publish Digital Advocate actions on redcross.org Sep 1, 2012 Complete shift from triage to hub-and-spoke social engagement system
