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Period: to
Social Engagement in FY12 Q4; FY13 Q1
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Break Ground on DigiDOC
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Launch Event for Digital Operations Center, powered by Dell
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Updated Social Engagement Handbook Published
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Personal Online Communications Guidelines published
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Social Engagement Certification Training Begins
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Lines of Service Leaders identify staff responsible for social engagement
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Lines of Service reps begin Engagement Console training
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Digital Volunteer Engagement Console Training begins
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Publish Digital Advocate actions on redcross.org
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Complete shift from triage to hub-and-spoke social engagement system