PSS / Self-Service Push (!)

By bmangas
  • Period: to

    Mid-term

    Efforts during 2017
  • Promotion while in Call with GSD Agents

    Promotion while in Call with GSD Agents

    All agents should encourage use of PSS whenever a corporate user reports a Password issue
  • Fossil Switchboard Adds

    Fossil Switchboard Adds

    Rework PSS Guide to become more appealing and re-publish on the Switchboard
  • Focus during Local Huddles

    Focus during Local Huddles

    Latest for local Huddle Q3
  • LMS Training on PSS for Global Employees

    LMS Training on PSS for Global Employees

    Following the re-design of the PSS Guide, an LMS training will be deployed and made mandatory to all Fossil employees
  • IVR Information for all regions' GSD

    IVR Information for all regions' GSD

    Re-record wait message for all Global languages
  • YouTube Clip for Global Users

    YouTube Clip for Global Users