First conversation with aurent, janna + marc + ben
Estimate sent
Down payment
Janna asks questions about design choices, requests content, development is well underway
Janna reiterates that site is mostly ready and waiting on content and feedback
Ben says 'site looks good so far!... no concerns yet'. content is delayed due to partner's father being sick. begins discussion of name/branding change.
Marc bumps requesting info about branding
Ben is still trying to figure out copywriter & logo
Benjamin: "sorry about the long delay", have most of pages built & will be forwarded (never does), got broker status
Benjamin gets back in touch, wants to restart development, Joe has left
Respond, offer to meet
Ben is on the road for a couple weeks, suggests week of 8/15
Katie met for first time, discussed switching to jupiter
Peyton introduces self, requests content and feedback
Benjamin acknowledges, says 'we're on the right track', soft request for meeting
Peyton bumps content / feedback request
Ben acknowledges, says he'll follow up early december - last contact on his part prior to dispute
Janna pings, asks for feedback, warns that we're 'racking up a lot of hours'
Final invoice sent
jess sends initial ping - views invoice that day
first response from ben, expressed concern about 'new designer'
demand letter sent
ben emails in response to demand letter, asks for explanation of charges
Chris speaks with Ben, main arguemnts are: took too long, didn't get all deliverables (was hourly anyway), work exceeded estimate (estimate is estimate, many revisions)