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Morningstar Office Start Date
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All DB Cams Requirements for Conversion Received
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DB Cams Conversion Completed
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Data Ticket #18254
This ticket addressed issues surrounding Manual Entry ("Held By Client") Accounts that were not converted. We also addressed assets showing as $0 showing up in reports with a simple change in the settings. -
#18254 Issues Corrected
Santong was able to find these after some time working on it and reconvert them. After we reconverted FSG was upset that the asset came in and were not included in the householding they had done so we inserted these assets on the back end into the proper households for them as well. -
Conference Call to Discuss FSG Concerns
Mike was concerned that we had used their firm to "Test" our Cams conversion process. Felt we didn't appreciate how we affected the RIA business is with our product issues and wanted references to contact. His team estimated hundreds of hours were required to make the data useful. No specific examples were given other than "general data cleanup". Discontinued training, but continued to clean up data. MSTAR committed to assisting in this process -
Follow Up Call & Decision to Proceed
Contacted references and confirmed decision to continue business with Morningstar's commitment to resolving any data issues that may arise -
Phone Call Regarding Additional Issues
Schwab Cash & Auto Info Inc issues were discussed. Terri had slowed down her work in cleaning up Office data as she had other tasks to be working on for business purposes. Was to report any and all issues to me as soon as they arise. -
December Issues Corrected & Gain/Loss Issues Reported
Auto Info Inc asset were changed by He Huang back to user defined securities instead of being mapped to "AUTO" ticker. Specific client was found to have total cost converted into the cost per share space. Item was fixed in a timely manner, but the extent of these types of issues is not known yet. Will report additional findings. -
Conference Call Regarding Additional Concerns
December Issues discussed
New Issues
- Gain/Loss
- Assets not converted
Concerns about the system
- Planning Tool I committed to fixing all data issues and David was to begin working with Brian and Alan on report studio and the planning tool as they have concerns. -
Email setting 2/15 Deadline & Clarifying additional issues
Terri let me know of the effects of the Auto Info Inc asset changes and I am working with He Huang to rectify. She also let me know that she had gottent through a trench of assets and would have a list of manual entry assets that didn't get converted from Cams that she is now finding. Set a 2/15 deadline based on discussion with Mike for these issues to be addressed and for FSG to make a decision if Office was really going to meet their needs.