Bank Digital Transformation

By mpcheng

  • The Internet Boom

    The Internet phenomenon becomes the first disruptive technology to impact banks.

  • Internet Banking

    Internet banking transactions exceed branch translations in most developed economies for the first time

  • Mobile Banking Takes Off

    The launch of smartphones, 3G and WiFi represents the second disruptive technology for banks.

  • Smartphones are introduced to market

  • USAA Offers Mobile Deposits

    USAA is the first bank to permit customers to deposit checks with a smartphone.

  • Bank of America offers envelop-less depository ATMs

    Bank of America implements envelop less ATMs that reads checks and counts cash for immediate deposits

  • Tablets are introduced to market

  • Internet Revenue Exceeds Branch

    Internet banking revenue exceed branch-led revenue in the US and UK markets for the first time

  • Google Launches Google Wallet

  • Visa acquires mobile financial services company Fundamo

  • MasterCard introduces "Tap & Go" mobile payments

  • POS/Card Combo

    Contact less credit cards become the dominant POS/Card combination

  • ATMs with Teller Assist

    Bank of America introduces ATMs with Teller Assist, allowing customers to access a broader range of services.

  • Smartphones make up half of market

    Banking customers are now going mobile, great increase on mobile users

  • Digital Media Marketing

    Market Spending on digital media in financial services exceeds traditional media for the first time

  • NFC Phone Payments

    NFC contact less phone payments exceed debit/credit card payments

  • P2P Payments

    Value of P2P payments via mobile exceeds ATM cash withdraws globally