Advances in Hospitality Technology

  • First televisions installed in guest rooms

  • First in room coffee service developed by Atlas hotel

  • Hilton offers direct-dial phone service

    allows for phone calls to go directly to guest rooms
  • First automated electronic reservation service

    developed by Shareton hotels.
  • First toll free reservation number

  • First true minibar

    introduced by Siegas so customers have refreshments without leaving room
  • Travelodge introduces wheel chair accessible rooms

  • First ice and vending machines in guest corridors

  • First 24 hour room service

    implemented by Westin to service customers 24 hours a day
  • first free in room movies

    introduced by The Sheraton-Anahiem
  • First electronic key card

    invented by VingCard to replace keys for guest rooms
  • Westin allows reservations and checkout with major credit card

    They are the first major hotel company to allow this
  • First non smoking rooms available

    introdued by Choice Hotels
  • Concept of Market Segmentation introduced

    introduced by Choie Hotels
  • first interactive reservations service

    Developed by Days Inn to connect all there hotels
  • First in room voice mail

    introduced by Westin
  • first Business Class rooms

    introduced by Radisson Hotels Worldwide
  • First hotel chain websites and online catalogues

    Promus and Hyatt first chains with websites first online catalogue
  • First "real time" central reservation system

    introduced by Choice hotels
  • Online Booking Debuts

    introduce by Choice Hotels and Holiday Inn
  • First in-room PCs

    introduced by Choice Hotels International