311 Project Timeline By ault_d@cityofelgin.org Jun 1, 2009 The Start Period: Jun 1, 2009 to Jun 25, 2014 311 Project Timeline Apr 1, 2010 Public Works InfONE Test Project Begins May 18, 2010 311 CRM Research Period Begins Jun 25, 2011 311 Project Teams Established Jul 22, 2011 Project Team Workshops Completed Dec 1, 2011 Project Team Final Reports Completed Jan 23, 2012 311-CRM RFP Issued Jul 2, 2012 Start Vendor Negotiations Oct 19, 2012 311 COW Memo Dec 21, 2012 Salesforce Configuration and Chatter Pilots Begin May 31, 2013 311 Renovations Complete-Expanded Pilot Begins Jan 13, 2014 311 Center Goes Live
