Evolution of the Quality

By Billouh
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    Walter Andrew Shewhart (USA)

    Father of statistical quality control and also related to the Shewhart cycle
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    William Edwards Deming (USA)

    Deming championed the work of Walter Shewhart, including Statistical Process Control, Operational Definitions, and what Deming called The Shewhart Cycle which had evolved into PDSA (Plan-Do-Study-Act).
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    Joseph Moses Juran (Roumanie, USA)

    He was an evangelist for quality and quality management, having written several books on those subjects.
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    Shigeo Shingō (Japan)

    World’s leading expert on manufacturing practices and the Toyota Production System.
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    Kaoru Ishikawa (Japan)

    He is considered a key figure in the development of quality initiatives in Japan, particularly the quality circle.
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    Armand Vallin Feigenbaum (USA)

    He devised the concept of Total Quality Control, later known as Total Quality Management (TQM).
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    Genichi Taguchi (Japan)

    Taguchi developed a methodology for applying statistics to improve the quality of manufactured goods.
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    Edgar Henry Schein (Zurich, USA)

    He has made a notable mark on the field of organizational development in many areas, including career development, group process consultation, and organizational culture.
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    Stage 2

    FOCUSED ON PROCESSES
    Quality inspection during the manufacturing process
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    Stage 1

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    Technical Focus

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    Stage 3

    FOCUSED ON SYSTEM
    Quality assurance throughout the system
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    Stage 4

    FOCUSED ON PREVENTION
    Continuous improvement, reducing non-quality costs
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    Stage 5

    FOCUSED ON PEOPLE
    Employee training, quality circles
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    Stage 6

    FOCUSED ON COSTS
    Loss function
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    Human Focus

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    Mikel J. Harry (USA)

    Principal architect of Six Sigma and the world's leading authority within this field.
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    Stage 7

    FOCUSED ON CULTURE
    Cultural change in the organization
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    Stage 8

    FOCUSED ON SERVICE
    Customer satisfaction
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    Stage 9

    REORIENTED ON PROCESSES
    Process reengineering
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    Stage 10

    GLOBAL FOCUS
    Total Quality Management, excellence throughout the organization and value system
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    Estrategic Focus