YL, a socio-techno-political chronology

Timeline created by ailsa in Science and Technology
Timeline Text view
Event Date: Event Title: Event Description:
09/14/1969 Youthline Auckland Youthline Auckland established after it was observed that youth underutilized existing telephone counselling services at Youthline. Felix Donnelly, Vice-Chairman of Lifeline is instrumental in establishing Youthline as a separate entity.
Bigboysdont cry_tiny 06/14/1970 Youthline telephone counselling The success of Youthline was immediate. We were able to train 100 youths over a four month period and open the service to the public in July, 1970. I still remember the excitement as we stood in the small phone room in the old building belonging to the Auckland City Mission waiting for the first calls...The early days of working to develop a youth counselling service were almost euphoric. We were building a concept from scratch, and those who were to man the operation helped to plan it (p.19)
07/01/1970 Big Boys Dont Cry by Felix Donnelly "The report was presented, Councillor Jim Anderton bravely attacked the decision...[saying] the decision was bowing to pressure from a wealthy privileged group... not based on proper town planning principles. The arguments went back and forth...[Mayor] Sir Dove-Myer Robinson, tried to do something about the situation to help Youthline. The debate lasted three hours. Through it all it was obvious whose sympathies were with Youthline. Pretending to be friends with both sides breeds distrust (p.60)
2469180416locke youth line_tiny 07/29/1974 The Youthline Story Written by Terry Locke "The Youthline story is the story of many people" (p.1)
09/14/1975 Youthline House, leased from McKenzie Trust, Park Rd Records prior to 1975 were lost in shifting from Wellesley St Youth resource centre in the grounds of what was Auckland Technical Institute, to Park Rd in a villa on grounds belonging to the University of Auckland.
09/14/1992 Youthline buys Maidstone St building Youthline buys own premises, an industrial building in Maidstone St, Ponsonby.
09/14/1996 Crisisline becomes a tollfree 0800 number The "0800" number significantly increases the number of calls coming to the Youth Crisis Line, particularly from smaller towns and rural areas of New Zealand, where few other mental health services exist. 0800 line rerouts free callers to closest YL
09/14/1997 10,000 calls per year 10,000 calls per year (i.e. approx. 28 calls per day) are received by Youthline Auckland phone counsellors. http://www.geocities.com/Heartland/Hollow/1617/page26.html
Coccolaxmas_tiny 12/14/2000 Coca-cola Christmas in the park Fine
10/14/2001 Urge website Urge website launched.An interactive resource site for young people. Urge/Whakamanawa – a web site for and by youth Urge/Whakamanawa was first developed as an interagency initiative which included the Ministry of Youth Affairs, Ministry of Health, and the Alcohol Advisory Council, and managed by the Youthline counseling service. http://www.beehive.govt.nz/release/039urge039+you
12/15/2001 Coca-cola Christmas in the park Rain
08/01/2002 Urge and Whakamanawa websites award winners Youthline's award winning websitesThe site is the result of a highly successful collaboration across government and non-government agencies. Young people were involved in the site’s development from its very beginning and continue to be active participants in its on-going development. “The corporate sector has also been supportive of the site by offering free web hosting and other sponsorship deals”, says ALAC’s information services manager, Suzanne Jones. “The key to its success was working together to achieve mutual goals."
12/08/2002 Coca-cola Christmas in the park Rain
05/14/2003 Labour Governement Budget 2003, gifts $400,000 over 4 years to Youthline Press release regarding the Budget $400,000 over 4 years recognises Youthline's important role in helping young people....This initiative will help to fund two staff to manage and supervise the Youthline volunteers to work towards the 24 hour, 7 day a week telephone crisis service.
12/13/2003 Coca-cola Christmas in the park Fine
07/31/2004 0800 211 211 Community Services line Joint venture."211 is a trial community referral line funded by the Ministry of Social Development (MSD) and operated as a joint project between LifeLine and Youthline. It connects callers to a myriad of sources of local support and information using up to the minute technology coupled with good old fashioned telephone counselling skills." (Lifeline website) Youthline & Lifeline in Auckland collaborating to handle the calls and the Ministry supplying financial backing plus technical and database support
12/11/2004 Coca-cola Christmas in the park Rain
12/19/2004 Christmas Gift of PDA Gift of PDA by sponsors Simpson Grierson, who instead of giving Christmas cards, donated the equivalent cost in gifting to youthline to set up a texting service
03/31/2005 Annual Report
03/31/2005 The "hub" "We call our phone room "the hub"- ...not simply a change in terminology , rather, the change reflects the reality that this year we have introduced and consolidated a variety of ways in which young people can be connected to Youthline and to each other." Youthline CEO
03/31/2005 Texts 200 text messages received in the first three months from Dec2004 to March 2005.
03/31/2005 5 Youthline centres linked Sharing telephone and computer technology. "There have been challenges and it is disappointing how difficult it was to get the technical support we needed to achieve a smooth rollout of the IT equipment. It is also vital that communication from each Youthline center is strengthened, because it is only with that involvement that we can be successful." Youthline CEO
03/31/2005 talk@youthline.co.nz Email service reported on in the 2005 annual report for the previous year
Youngpeopinstructions_tiny 06/27/2005 The Gift of Text Law firm gift gives texting to Youthline$25,000 donation from Simpson Grierson will allow Youthline to carry the cost of accepting texts and calls from cellphones on a tollfree number, 0274 YOUTHS. This replaces the 0800 free callline that could not accept mobile phone calls. "Its just another way of entering a young person's world" Youthline CEO
06/27/2005 CorporateCitizens New Zealand Herald "Law Frim Gift"Youthline is mentioned as being a charity having benefitted from socially responsible businesses who feature on a newly developed website honouring philanthropy. Pharmaceutical company GlaxoSmithKline remains Youthline's major sponsor, paying $60,000 to $70,000 a year for its 0800 number. A $25,000 donation from lawyers Simpson Grierson will allow Youthline to carry the cost of accepting texts from cellphones on a tollfree number, 0274 YOUTHS.
12/10/2005 Coca-cola Christmas in the park Fine"it didnt rain"
03/14/2006 2 websites, texting and calls. http://www.mindnet.org.nz/article.php?issueno=5&articleno=130 2 websites, www.youthline.co.nz www.urge.co.nz, providing youth information and a comprehensive youth services directory. 90,000 hits yr Texts 50 a day, Calls 100,000 yr
03/31/2006 Annual Report
12/09/2006 Coca-cola Christmas in the Park Rain and thunderstorms
12/14/2006 YORA operational Y.O.R.A finished testing and became operational in Auckland helping phone counsellors book and keep track of their shifts.
12/19/2006 Corporate Social Responsibility Simpson Grierson is delighted to announce its continued support of Youthline this Christmas. Rather than spend money on printing and distributing traditional Christmas cards, Simpson Grierson will support and raise the awareness of this very worthy organisation. http://www.simpsongrierson.com/news-events/simpson-grierson-and-bryouthline-team-up-to-brhelp-parents-and-young-artists.html
02/16/2007 YORA electronic rostering 16th Feb 2007 YORA http://yora.lightbox.net.nz/index.pl?info The auto Emailer has been activated and now everyone will get emailed the day before their shift, at this stage, you are unable to specify the exact time when you get emailed.
03/01/2007 YORA further changes 1st March 2007 The option to specify if you actually turned up to a shift has been acitvated, the purpose is to provide accurate statistics about individual shifts and the actual hours during a day the phones are covered. It is important that you click whether or not you have turned up etc
03/31/2007 Annual Report
04/16/2007 More YORA changes Rules set for when booking shifts which will not let more than 2 Trainees per Buddy be booked at the same time. Also, if a Facilitator books a shift then up to 25 Trainees can be booked. Y.O.R.A code has gone through signifacant structural changes to using the codes Triage(A), Co-ordinator(C), Facilitator(F), Buddy(B), Solo(S), Trainee(T), Listener(L) it is now easier to mark your shifts as being present or not. The colour Purple has been addedto the month veiw for shifts with 6 people booked
05/14/2007 Youthline on Bebo Youthline on Bebo. Youthline establishes presence on social networking sites
07/23/2007 Youthline on Facebook Youthline on Facebook
12/08/2007 Coca-cola Christmas in the park Rain
12/14/2007 Lifeline launches Lowdown site Competing funding model, provided Lifeline with funding to establish the lowdown website for young people with depression. This site allows for access to a counsellor regarding depression. "An outstanding example of the healthcare system at its best".
12/25/2007 Free text service (237 number) to users established Text 234
12/31/2007 Bebo 15 posts
12/31/2007 Facebook 11 posts
01/26/2008 pros/cons online 'Toxic' sites in web suicide link The Press: Bell said "The reality is, a lot of communication by young people is by texts or on the net now." http://www.stuff.co.nz/4373818a10.html
03/31/2008 Annual Report
04/14/2008 More YORA changes Major changes to Y.O.R.A have been implemented - these changes include: The maximum of 6 people available to take calls can be booked unless a Facilitator has booked a shift.Trainees can only book shifts when a buddy has already booked a shift and at the rate of 2 trainees per buddy. You can see your own bookings on the roster now (indicated by a small square inside a 1/2 hour slot).You can see buddy bookings in the roster (indicated by a small empty square in a 1/2 hour slot) The roster 24/7
07/10/2008 News report: Youth texting research, NZ based Texts new tool in teen counselling. http://www.stuff.co.nz/AAMB4/aamsz=275x15_TEXTLINK/4613486a20475.html JOHN HARTEVELT - The Press: Young people are increasingly turning to cellphone text messaging for counselling. Youthline last month received up to 70 messages a day to its text counselling service. 2 Canterbury University academics suggests trend be applauded. The work, by Lee Thompson & Julie Cupples, found texting encouraged contact and could facilitate meeting up.
12/01/2008 Facebook 12 posts
12/31/2008 Bebo 26 posts
03/31/2009 Annual Report 23,000 calls in 2008, a drop of 50% on 2007 figures 82,000 txts compared with 6,200 in 2007 Youthline presented at the child helpline conference in Jordan in 2008 on The cost of doing good - changing technology costs
Budget09_tiny 05/28/2009 NZ Budget 2009 The Government intention of addressing the problem of education underachievement results in resource reallocation that includes significant cuts to Adult Community Education.
07/24/2009 Youthline on twitter First tweets from Youthline: maintaining the social network of Youthline volunteers and staff.
08/05/2009 Question raised in Parliament regarding Adult Community Education cuts Catherine Delahunty (List MP Green Party) : Tēnā koe, Mr Speaker. Tēnā koutou katoa. Can the Minister confirm that the funding for the training of Youthline volunteers who counsel distressed young people has been cut?Hon ANNE TOLLEY: No, I cannot.Hon Maryan Street: Was the Minister advised in her meeting with the representatives of the Community Learning Association through Schools recently that she risked going down in history as the Minister who killed night classes?
08/19/2009 Questions raised in Parliament regarding Adult Community Education cuts Hon Phil Goff: Why are community groups like Youthline having their funding slashed as part of the 80 percent cuts to adult and community education funding, when Youthline uses those funds to train its support workers who do invaluable work and do it voluntarily?Hon BILL ENGLISH: I cannot answer in detail in respect of Youthline, but I would make two points. One is that the Tertiary Education Commission has flexibility about how it uses its funds, and the second is that the Government has set
09/09/2009 Adult Community Education budget cuts Cash cuts will cost Youthline $40,000 of funding dedicated to training volunteers.
12/31/2009 200,000 txts received this year 200,000 texts received by Youthline in 2009, Simpson-Grierson make substantial donation to maintain the service
12/31/2009 Bebo 8 posts
12/31/2009 Facebook New Facebook page130 posts
03/31/2010 Annual Report Reports increase in calls to Youthline for the 2009 year as 10% up on the 2008 year Texts in 2009 at 180,000 cmpared with 2008 130,000
18345_281082897864_134818612864_3337331_7021071_n_tiny 07/14/2010 Youthline House Askew and the TMD crew are contracted to repaint Youthline House, the Northern wall
Researchsymposium_flyer_tiny 11/16/2010 Places and spaces. Youthline 1st Research symposium
12/31/2010 Bebo
12/31/2010 Facebook 310 posts
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There are 2 comments

  1. ailsa:
    This timeline provides some chronology to events at Youthline, Auckland NZ. The data has been gathered from news releases and material available on the web. Accuracy of dates has not always been possible diue to default settings of the software (requires actual date when this may not be known)
  2. ailsa:
    Also, the amount of change in recent times reflects some of the technological innovations in place, but also reflects the amount of info that is available. An inherent bias is that distant memory is less accessible :)

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