Frequently Asked Questions

General

Which browsers do you support?

We try to support the two most recent versions provided by the major desktop and mobile browser vendors. These include Google Chrome, Internet Explorer, Firefox, Safari and Opera.

To find out more about your current browser version, please visit the What Browser website. For information on the most up-to-date versions check out Browse Happy website.

If you choose to use an older browser large parts of the site will continue to work, but your mileage will vary.

Do I need to have the Flash Player installed?

To view the fully interactive timelines (and the embedded version of timeline) you need Flash Player 9.0 or above installed.

If you are using a device that doesn't support the Flash Player, for instance iOS devices, you will see a simplified version of the timeline on our site with less interactivity.

We're actively working to improve the mobile version, for instance you can now fully edit timelines on all mobile device using our brand new timeline editor.

How many events can I add to a timeline?

Timetoast works best with about 40 to 50 events per timeline. You are free to add more, but your mileage may vary depending on the processing power of your computer. We don't recommend adding more than 150 events as this will significantly impact the availability of your timeline; you should probably split it into multiple timelines, each covering a specific era. Although we don't currently enforce a limit on the number of events you can add to a timeline, this will likely change in the future.

How many timelines can I create?

Although we currently don't enforce a limit on the number of timelines you can create, but this will likely change in the future.

How many unpublished timelines can I have?

We don't currently enforce a limit on the number of unpublished timelines you can have, but this will likely change in the future.

How many embedded views can I have?

We don't currently enforce a limit on the number of embedded views you can have, but this will likely change in the future.

I've found a bug!

Please read the full FAQ to make sure it's not covered then feel free to make a bug report and we'll see if we can help out.

Timelines

Can other people view my timelines?

Once you 'publish' your timeline to the web using the slider on your dashboard or timeline edit page, your timeline will be listed on the site and anyone will be able to view it.

You can also collaborate on a timeline with others, please see the collaboration section of the FAQ.

How do I embed a timeline on another page?

Your timeline has to have been published to be embedded on another website.

Once a timeline has been published, you will see the 'embed' button when viewing it. Copy and paste the embed code where you want to display your timeline.

Note: If you are trying to embed a timeline on a website that doesn't support embedding HTML object tags, for example wordpress.com, you can use the embed.ly link we provide below the embed code.

How do I print a timeline?

Switch to the printer-friendly "list" mode to print your timeline data. Printing a full timeline visualization is a lot trickier due to the amount of space required to display all the event data on a sheet of paper and is not supported at the moment.

Can I create a timeline in the B.C. era?

Timetoast doesn't currently support B.C. era dates due to limitations in the database and programming languages used to build the site. We hope to work around this issue in the future and are currently implementing changes to facilitate this transitio.

How much text can I add to each event or timespan?

The title is limited to 255 characters and the description is limited to 500 characters.

Can I create year-only events?

Timetoast doesn't currently support year-only dates for events, try adding a timespan instead.

I'm having trouble uploading photos, is there anything I can do?

It seems that some internet browsers have had trouble uploading images using the Flash-based timeline editor, sign in and try our simple upload page instead or use the new mobile version of the editor by switching to the mobile version in the site footer We will be making the beta editor more widely available to desktop soon.

Created users

How can I let my created users activate their account?

Go to your users page and select the users you need to activate. Click the 'print activation links' button and you will be taken to a page that will let you print their account activation links.

Please note that this is a premium feature.

Your account

I'm having trouble signing in, what should I do?

First make sure that you have activated your account properly. You should have received a signup confirmation email when you registered. Note: Premium accounts are confirmed automatically. The confirmation email contains a link that you need to click to activate your account. If you can't find the email, try looking in your junk-mail box.

If your account is already activated/confirmed, you can use the 'forgot password' functionality to reset your account password. Fill in the email you used to sign up and you will receive a password reset link.

How do I upgrade/downgrade my account?

You can upgrade or downgrade your account at any time from plans & billing section.

How do I close my account?

You can close your account at any time from your account section. Closing your account will remove all your data from the site, including any additional user accounts you may have created with your premium account. Closing your account will also cancel your subscription, after which you will no longer be billed.

Note: Please don't email/message us requesting account closures as we may be unable to act upon such requests in a timely manner.

Plans & Billing

About our 30-day money back guarantee

Timetoast Premium Accounts include a 30-day money back guarantee for all new accounts. If you are dissatisfied with the premium account service for any reason, you can receive a full refund if you cancel your premium account or downgrade within 30 days of account creation. Please contact us by email with the subject line: 'Refund Request' if you believe you are eligble for a refund.

Depending on your bank, it will take 5-10 days for your refund to be processed and the funds to appear back in your account.

Please note: If you cancel or downgrade after the first 30 day term has passed, you are no longer eligible for a refund. If you plan on requesting a refund, please make sure that you do so within the 30-day term or we will be unable to reimburse you. Please see the section "How can I upgrade/downgrade my account?" for more information on how to upgrade/downgrade your account.

What happens if I change my subscription to a plan with a different billing cycle?

If you switch to a new billing cycle, for instance monthly to yearly, your new billing period begins immediately and you will be charged for the first period, less the account balance.

If the account balance amount is larger than the amount due, you will not be charged anything, and the account balance is carried over to future billing periods, until it's spent down.

What happens if I change my subscription to a plan with the same billing cycle?

We imediately create a new line item for the remaining portion of the current billing period at the new plan rate. At the next scheduled billing, you will be charged for the line item and the full charge for the upcoming period, less the account balance.

If the account balance amount is larger than the amount due, you will not be charged anything, and the account balance is carried over to future billing periods, until it's spent down.

What happens if I downgrade my account to the Free plan in the middle of my billing cycle?

If you downgrade your account in the middle of a billing cycle, you will immediately be downgraded and will forfeit the remaining duration of your premium account. If you change your mind, and do not wish to forfeit the remaing duration of your premium account, please contact us to reactivate your subscription.

Please note that you may be eligble for a refund under our 30-day money back guarantee, please contact us by email with the subject line: 'Refund Request' if you believe you are eligible for a refund.

Collaboration

How can I collaborate with other people?

First you will need to create a group or get invited to one, please note that this is premium feature. From the timeline edit page click the "collaborate" button and create a new viewer permission for the group from the sidebar.

If you would like the members of the group to be able to edit the timeline, you should give them the Editor role. If you would also like them to be allowed to delete the timeline, you can give them the Admin role.